Hospitality management : strategy and operations
By: Wagen, Lynn Van der
Title By: Goonetilleke, Anne
Publisher: Frenchs Forest, NSW : Pearson Australia, c2012.Description: xii, 584 p. : col. ill. ; 25 cm.ISBN: 9781442534797Subject(s): Tourism -- Australia -- Management | Tourism -- ManagementDDC classification: 647.94068 WA HO Online resources: Location Map| Item type | Home library | Call number | Status | Notes | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| REGULAR | University of Wollongong in Dubai Main Collection | 647.94068 WA HO (Browse shelf) | Available | April2019 | T0062124 |
Frontline Service --
1. The hospitality industry --
2. A culturally diverse workplace --
3. The customer service experience --
4. Procedures for health, safety and the environment --
Operational Management --
5. Operational planning --
6. OHS systems and procedures --
7. Recruitment and selection --
8. Coaching and monitoring performance --
9. Leadership and motivation --
10. Interpreting financial information --
11. Stock control --
Strategic Management --
12. Strategic marketing --
13. Marketing and promotional activities --
14. Legal compliance --
15. Business relationships --
16. Budgetary management --
17. Financial management --
18. Asset management --
19. Risk management --
20. Customer service management --
21. Human resource management --
22. Business planning.
Hospitality Management, 3e provides the foundation knowledge needed for the role of a hospitality manager. The 3rd edition continues to combine theory with a skills building approach to explain the key principles of hospitality management at a supervisory, line management and senior management level. The text helps students develop the professional skills necessary to ensure quality products and services in all hospitality operations.